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FREQUENTLY ASKED QUESTIONS

General Questions

How do I place an order?

Where can I enter my promotional code?

What payments methods are accepted?

Where are you based?

Currency Exchanges

How much is shipping?

How long does shipping take?

Where is my order? How can I track my order?

The tracking number for my order stopped updating, what happened?

Do you ship to my country?

How are my items shipped?

Where do you ship from?

What times are deliveries made?

What happens if i'm not home to accept delivery?

Do I have to pay for duties, customs, or import taxes?

I input the wrong address, what should I do?

Can I request a refunds if I'm unhappy with my product?

Can I cancel my order after it was placed?

Can I return my item and exchange it for another product?

What if I changed my mind about my order?

Can I change my order after it has been placed?